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FAQ
What if no-one is in at point of delivery?
If no-one is able to take delivery or sign we will take goods back to our warehouse where we will arrange another delivery date. Please note you will be charged a second delivery charge.
Damaged Items
We will replace any items incorrect or damaged upon delivery. We must be notified of any damages or incorrect items within 3 days of the date of delivery.
No Longer Required or Ordered Incorrectly
Any cancellations or order changes after payment or order has been processed are chargeable and is to the discretion of Park Royal Office Furniture.
Information that we collect
All of information you provide through this website, we don't sell or distribute to third parties except that it is legally required. All user information are gathered to serve your needs and reply your request.
Usage of Personal information
All personal information that are used to identify any individual such as a first and last name, home address, email address or other contact information keep in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your order for bill. Maybe it is used to provide a more pleasant shopping experience.
How we use cookies
As you may know that, when you browse our website, it automatically places all data file called "cookies" on your computer. The data will help to identify you if you visit multiple pages on our website at the same session. Hence we don't need to ask you for password on each page. Once you close the browser or logout, this cookie is no longer in effect. If you want to disable cookies, these benefits will be impacted and this website might not operate as required.
How we protect your personal information
We guarantee that your personal information is protected. We store your info in secured server. Moreover, SSL is used for checkout process to keep your billing info safe. No credit card info is saved on our system. We don’t share your personal information with any other third parties.
Changes in privacy policy
Please notice that the privacy policy maybe change in the future. When there is any changes we will post it on this page or if the changes is important we will show you notification. If you have any question, please feel free to contact us on 020 8838 150.