Welcome to our new store!

30 Days Return Learn more

Shipping and Payment

Everything you need to know about shipping and payment

Shipping & Payment

Shipping and Payment

What happens after I have made an online order and payment has been processed?

We will contact you within 24 hours of receipt of order to confirm order has been received and arrange a delivery date with you via phone or email.

Normal Transport

All delivery prices in our website are drop off prices only. In accordance with normal transport practices, all goods will be delivered to reception on the ground floor and off-loading facilities must be provided by the customer. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be applied. Please note: If you opt for standard delivery and none of the above is met, you will occur an extra charge at the point of delivery.

Special Delivery Requirements

If you have special delivery requirements, please contact us for quotation. You can fill the form and send us detailed information regarding your premises and needs before processing the payment during check out. If you have further questions please call us on 020 8838 1500.

How long will it take to receive my order?

Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all dispatches will be made direct from either the point of manufacture or distribution. Park Royal Office Furniture shall not be liable for any losses incurred by the Buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the Seller may find necessary as the result of instructions or lack of instructions from the Buyer, or as a result of industrial dispute or of any cause whatsoever beyond the Seller’s reasonable control. The Seller reserves the right to make partial deliveries.

Deliveries are carried out Monday - Friday between the hours of 8.30am and 5pm. If you ordered during weekend please expect your delivery Tuesday onwards. We will contact you on your day of delivery. Excludes bank holidays. Please note all deliveries are subject to stock availability. If any goods stated on your delivery note are not received you must notify us within 3 days of the date of delivery.

Consignment Note

Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received corresponds with the delivery note before signing. If any packaging is damaged please advise our office immediately and write this on the delivery note.

Do you recycle old furniture?

We can also recycle your old office furniture. Please email us on sales@profurniture.co.uk for quotation.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.