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Terms & Conditions


The sellers catalogue and website is an offer to treat only. Any contract shall consist of the buyers’ order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.


The prices invoiced will be those currently charged by the seller at the date of dispatch. Although every effort is made to ensure the prices stated in the catalogue/website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable.


The prices invoiced will be those currently charged by the seller at the date of dispatch. Although every effort is made to ensure the prices stated in the catalogue/website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable.

Delivery Time

In accordance with normal transport practices all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be levied. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing.

Payment Terms

Preferred method of payment is by credit/debit card or cheque. A credit account can be opened providing you have been trading for one year and are registered for VAT and can provide the necessary trade references. All Government bodies including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of date on invoice. We accept VISA, MasterCard, Delta, Switch, Solo, JCB and VISA Electron.

Retention of Ownership

Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received Park Royal Office Furniture may at any time recover the goods and may enter the buyers premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.


Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyers works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.

Technical Description and Date

Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.

Consequential Loss

Except in respect of death or personal injury caused by the sellers negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale.


Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 3 days of receipt of goods. Failing this no claims will therefore be entertained.

Returned Goods

Goods will be accepted back for credit only with the express permission of Park Royal Office Furniture Ltd. Please contact us for instructions on point of delivery. Goods must be returned in their original packaging, unused, unassembled and in a resale able condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Park Royal Office Furniture Ltd. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.

Cancellation and Variation

The Seller reserves the right to refuse to accept such cancellation or variation or to accept same subject to such conditions as the Seller may determine. Acceptance by the Seller shall be subject to payment by the Customer of such cancellation or variation charges as the Seller shall deem reasonable. Such charges shall take into account expense incurred and commitments made by the Seller and all other losses due to such cancellation or variation.

Hire Conditions

  1. The customer is responsible for the hired goods and must insure against all risks
  2. Delivery and collection of goods are not included in the hire.
  3. It is the responsibility of the customer to insure

    c.1. Any sub-contracted transport has adequate insurance

    c.2. The appropriate blankets and ties should be used in enclosed vehicles for transport.

    c.3. We reserve the right to refuse collection if the appropriate protection is not available

    c.4. Packing crates, which are supplied free of charge for the period of hire, will be charged to the customer if not returned or replaced.
  4. Due care must be taken with all hired items and they may only be used inside premises unless we agree otherwise.

    d.1. The customer undertakes to keep the hire items in good condition.

    d.2. A signature must be obtained on return.

    d.3. A penalty charge of £25.00 may be charged for props returned without paperwork

    d.4. The cost of repairs or replacement of goods damaged or lost during the period of hire will be charged to the customer.

    d.5. Goods not returned by the due date will be invoiced for extended hire until such a time as the goods are returned or the replacement value of the goods received.

    d.6. Goods damaged beyond repair will be disposed if not collected in 7 days.
  5. We are unable to give copyright clearance on our goods as we have no control over how the items are used, however our suppliers are aware of the nature of our business and are happy for them to be used in the visual media. If you have any doubts or concerns please seek your own legal advice.
  6. Electrical goods are all supplied as props and not for use as originally intended. The responsibility for the safe use of items rests with the customer and we highly recommend that all are checked prior to use. To the fullest extent permissible by applicable law the customer acknowledges and agrees that.

    f.1. No warranties (whether expressed or implied are given with respect to the goods and that all liability and responsibility for their use rests with the customer (even if the customer has given notice of the intent use of the goods) and

    f.2. All the hiring company’s liability with respect to the goods and their use by the customer is hereby excluded.
  7. Payment

    g.1. We Reserve the right to request a deposit against any order(s) placed with us.

    g.2. Where props are taken out of the country we will require a deposit.

    g.3. A Minimum Hire Charge of £30.00 is applicable to each contract.

    g.4. Extended Hire Charges and Loss & Damage are payable on return.

    g.5. Credit/debit card payments are subject to an administration fee.

    g.6. For cash sales credit card details will be held and used for settlement of extended hires and loss and damage invoices not cleared within 24 hours.

    g.7. Any account where cheques are returned or payments not cleared will be subject to an administration fee of £30.00 + vat and may result in the refusal of certain payment methods in the future.

    g.8. An Administration fee of 10% of hire will be made for orders cancelled more than 24 hours prior to collection on date. A cancellation charge of 50% of hire will be made if notification is received less than 24 hours prior to collection.

    g.9. If accounts exceed their credit limits immediate payment to clear the balance will be required.

By placing an order with us you accept that:

- You have read and accepted the terms and conditions printed above.

- Our terms and conditions will prevail at all times.

- You will make payment of all invoices immediately.